If your question does not appear, or if you need more information, please contact us.
It depends on the destination country, as well as on the day and time that you placed your order, which affects how quickly BookSource can process it. UK orders go by letter post which generally takes 1-4 days. All others go by Air Mail, and generally arrive within 5-21 days. Processing an order generally happens on the next business day. Overall, most orders arrive within 7-14 days, but please allow 21 days outside UK (10 days within UK) before assuming that something has gone wrong.
If timing is critical, please email and we will always try to solve your problem.
You’ll always know if there’s a discount, which routes have updates and which titles are forthcoming. We never send out a newsletter unless we have something to say (usually 3 things!) and you can unsubscribe at any time. Expect about 6 issues a year if you subscribe. Click “View the latest issue” on our Home page for a sample.
Our books are printed on paper treated with waterproof varnish that withstands the wet, unlike normal paper which quickly turns to pulp. Covers (including maps) have laminate on both sides. Drops of water can be brushed off the surface and text, map and photographs will all remain usable even in heavy rain.
However, our books are printed on biodegradable paper, not plastic, and water will seep into the edges of each page if moisture is persistent. The whole book will suffer if submerged in water or subjected to continuing wetness that penetrates under the varnish or laminate. We describe our recent books as “rainproof” or “weatherproof” rather than “waterproof”, to emphasise this point.
If your book has suffered unduly from rain/snow during bona fide use, please send us a photograph so we can offer to refund or replace as appropriate. NB this applies only to customers who buy direct from us.
Sign up for our newsletter, send us an email or request our leaflet. We are always pleased to hear from readers with ideas for future titles, ideally by email.
Simply Add to basket and then checkout online as normal, but enter the friend’s name and address on the Rucksack Readers order form (tick UK box if delivery is to UK). The email address must be your own. After confirming, you will reach a payment screen: enter your own name and billing address for verification there.
If you want a greetings message included, email us before ordering if possible. There is a special category “Christmas delivery/greetings” for emails on our Contact page. (If you ordered before reading this, email or phone right away and if we haven’t posted the goods we will do our best.)
You can pay using cash: we accept euros, US dollars and pounds sterling. Most countries have a signed-for Air Mail service that makes posting cash secure. Alternatively, in most parts of the world you can buy through your local bookshop just by telling them which distributor is active in your part of the world, e.g. Craenen BVBA of Herent for Europe or Interlink Publishing for North America. Check our Links page for distributor details.
Contact us with the requested title, preferably by email, giving your full details and the name of the publication or website in which your review is scheduled or expected to appear. We will send you a book in the expectation of a clipping of the review in exchange.
Several of our treks, and all of our Seven Summits series, involve high altitude, so we need to offer the best possible advice on preventing and managing altitude sickness. Xtreme Everest was the first large-scale, systematic study of how healthy people react to altitude gain, and promises to refresh and deepen our understanding of this important topic. Also, we thought it would be fun!