If your question does not appear, or if you need more information, please contact us.

How long does delivery take?

It depends on the day and time that you placed your order.  Orders placed on a weekday morning will arrive faster than those placed on a Friday evening. Booksource generally dispatches each order within 1-3 working days of receipt. It also depends on the destination country: UK orders go by letter post, adding a further 1-4 days depending on whether you opt for First Class. Orders to non-UK countries go by Air Mail, which generally adds 4-18 days.  Overall, most orders arrive within 7-14 days, but please allow 21 days outside UK (10 days within UK) before assuming that something has gone wrong.

If timing is critical, please email and we will always try to solve your problem. Many of our books also have ebook options.

What do you mean by rainproof or weatherproof?

No paper product is waterproof, and we don’t print on plastic or PVC. Our books are printed on specially treated paper that resists rain and snow, unlike normal paper which quickly turns to pulp. Drops of water can be brushed off the surface and text, map and photographs will all remain usable even in heavy rain. The photo shows pages recently used in heavy rain: it forms droplets that simply brush off.
We describe our recent books as “rainproof” or “weatherproof” rather than “waterproof” to emphasise this point. If moisture persists, water will seep into the page edges and binding holes. Try to brush off moisture as soon as you can.
The book will suffer badly if soaked and then compressed without being dried off first. This can cause pages to stick together, but if you peel them apart carefully at the first chance, they should stay legible and fully usable.
If your book has suffered unduly from rain/snow during bona fide use, please send us photographs or return the book so we can refund or replace as appropriate. NB this applies only to customers who buy direct from our website.
Why would I gain by subscribing to your newsletter?

You’ll always be the first to know about discounts, which routes have updates and which titles are forthcoming. We never send out a newsletter unless we have something to say (usually 3 things!) and you can unsubscribe at any time. Expect about 5 or 6 issues a year. Click “View the latest issue” in the blue band at the foot of our Home page for a sample.

How do I find out when a new title is available?

Sign up for our newsletter, send us an email or request our leaflet. We are always pleased to hear from readers with ideas for future titles, ideally by email.

How do I send a book as a present to a friend?

Simply Add to basket and then checkout online as normal, but enter the friend’s name and address on the Rucksack Readers order form (tick UK box if delivery is to UK). The email address must be your own. After confirming, you will reach a payment screen: enter your own name and billing address for verification there.

If you want a greetings message included, email us before ordering if possible. There is a special category “Christmas delivery/greetings” for emails on our Contact page. (If you ordered before reading this, email or phone right away and if we haven’t posted the goods we will do our best.)

How can I buy if I don't want to pay by card?

You can pay using cash: we accept euros, US dollars and pounds sterling. Most countries have a signed-for Air Mail service that makes posting cash secure. Alternatively, in most parts of the world you can buy through your local bookshop just by telling them which distributor is active in your part of the world, e.g. Craenen BVBA of Herent for Europe or Interlink Publishing for North America. Check our Links page for distributor details.

How can I obtain a review copy of a book?

Contact us with the requested title, preferably by email, giving your full details and the name of the publication or website in which your review is scheduled or expected to appear. We will send you a book in the expectation of a clipping of the review in exchange.

Why did Rucksack Readers sponsor Xtreme Everest?

Several of our treks, and all of our Seven Summits series, involve high altitude, so we need to offer the best possible advice on preventing and managing altitude sickness. Xtreme Everest was the first large-scale, systematic study of how healthy people react to altitude gain, and promises to refresh and deepen our understanding of this important topic. Also, we thought it would be fun!