We aim to process all orders within 1-3 business days of receipt, and our warehouse in Glasgow normally sends web orders by post. For UK addresses please allow up at least one week, especially if you order at a weekend or holiday. If you are in a hurry, please opt for First Class and/or phone us for an alternative.
Outside the UK we use Air Mail, for which you should normally allow 10-21 days, but to some countries it can take up to 4 weeks. If that is unacceptable, please Contact us because we may have a distributor in your country. For a quote for expedited or signed-for services, please also Contact us.
If for any reason you are not satisfied with our guidebooks, you have up to three weeks in which you are entitled to return them to us, suitably packaged so that they remain resellable, for a full refund of the price that you paid. Normally return postage is at your own expense, but in the event of a manufacturing defect or another problem for which we are responsible, we would refund your p&p in addition. If you want to make a return, please Contact us first (briefly stating the problem) so we can provide the correct address and refund amount.